- Acceptance of Terms and Scope of Application
Welcome to the official website of IXG LTD. This website is operated by IXG LTD and primarily offers Chinese tea products—including green tea, black tea, oolong tea, jasmine tea, and other traditional Chinese tea varieties—to individual consumers, retailers, cafés, restaurants, and other commercial clients in the UK and Europe.
By accessing this website, browsing products, placing an order, or purchasing our products, you acknowledge that you have read and understood these Terms and Conditions. Before placing an order, please carefully review these terms as well as the product descriptions, delivery policies, return policies, and privacy policy displayed on the website.
If you do not agree with any part of these terms, please discontinue your use of the website services.
These terms apply to product purchases and related transactions conducted through this website. Nothing in these terms is intended to exclude or limit any rights granted to consumers by applicable law that cannot be excluded or limited by law.
- Product Information and Purchase Instructions
IXG LTD sources a variety of tea products from Chinese suppliers and offers them to individual consumers and commercial clients in the UK and European markets.
We make reasonable efforts to ensure that product names, descriptions, packaging specifications, prices, and images on the website are accurate and clear. As tea is a natural agricultural product, reasonable variations in color, aroma, leaf shape, taste, and other natural characteristics may occur between different batches.
Product images are intended solely to illustrate the general appearance of the product; the actual delivered product shall be governed by the order confirmation details and the corresponding product description. Please refer to the information actually published on the specific product page regarding the product’s origin, grade, processing method, ingredients, or other specific attributes.
In the event of obvious errors in product information, temporary stock shortages, or an inability to fulfill an order as agreed, we will contact the customer where appropriate to discuss order cancellation, refunds, or other reasonable solutions.
3. Intellectual Property and Ownership
3.1 Ownership of Website Content
Unless otherwise expressly stated, the intellectual property rights regarding the website’s text content, brand logos, trademarks, layout, graphic elements, product descriptions, page designs, original photographs, and other related materials are owned by IXG LTD or the respective legal rights holders, or are used under lawful authorization.
The aforementioned content is protected by applicable laws governing copyright, trademarks, and other intellectual property rights.
3.2 Tea Products and Third-Party Rights
Rights regarding the tea products themselves, their production processes, brand logos owned by suppliers, and third-party licensed materials belong to their respective legal owners. IXG LTD does not automatically acquire ownership of third-party trademarks, brands, or other intellectual property rights associated with a product simply by selling or displaying that product on the website.
Where a product utilizes brands, trademarks, or protected materials belonging to a supplier or other third party, the ownership of rights is determined by the legal rights of the relevant parties and applicable authorizations.
3.3 Customer Permission to Use Website Content
Subject to these terms, customers may browse this website for purposes such as personal shopping, learning about products, and legitimate commercial procurement.
You may not copy, reproduce, distribute, sell, modify, publicly display, or use the website’s protected content for commercial purposes without the prior written permission of IXG LTD or the relevant rights holders, except for actions expressly permitted by applicable law.
3.4 Handling of Intellectual Property Infringement
If we have reasonable grounds to believe that any content involves unauthorized reproduction, trademark infringement, or other violations of intellectual property rights, we may take appropriate measures in accordance with the law. These measures may include requiring the cessation of use of the content, removing the relevant materials, restricting website functionality, or seeking legal remedies.
If you believe that content on this website infringes upon your intellectual property rights, please email support@ixgtea.shop. Please provide proof of your rights, the specific location of the allegedly infringing content, and your contact information so that we may verify and address the matter.
- Order Submission and Contract Formation
Customers may select the desired tea products based on the product information, packaging specifications, and prices provided on the website, and submit an order in accordance with the requirements on the checkout page. Before submitting your order, please verify the product type, quantity, shipping address, contact information, delivery method, and the final amount payable.
After the order is submitted, we may send you an order confirmation email. The specific meaning of the confirmation email is governed by its content; if the email merely acknowledges receipt of the order, it does not constitute final acceptance, and we will confirm acceptance during the subsequent order processing stage.
If an order cannot be fulfilled due to product unavailability, pricing errors, payment failure, suspected fraud, or other reasonable grounds, we may contact you to discuss how to proceed. For payments collected on unfulfilled orders, we will arrange refunds in accordance with applicable laws and the specific circumstances of the transaction.
- Payment Terms and Billing Policy
5.1 Product Prices
The product prices displayed on this website are those shown on the order checkout page. Applicable taxes, delivery fees, and other mandatory charges will be clearly displayed before the order is placed.
If prices or fees vary based on applicable tax rates, delivery addresses, or order contents, customers should verify the final order total before making payment.
5.2 Payment Methods
Customers may complete orders using the payment methods actually available on the checkout page. Available methods may include bank cards or other payment options supported by the website’s payment service providers.
Payments must be completed via the payment process designated by the website. Customers must ensure that the payment information provided is true and accurate and that they are authorized to use the selected payment method.
5.3 One-time Sales and One-time Payments
Standard product orders from IXG LTD are one-time sales and do not constitute subscription services or automatic renewal plans.
Once a customer submits and completes payment for an order, that payment covers only the products included in the order, disclosed delivery fees, and other applicable charges expressly agreed to by the customer.
We will not automatically charge recurring subscription fees simply because a customer has purchased tea products, nor will we set up standard orders as automatic renewal transactions without the customer’s separate, express authorization.
If a customer purchases products again in the future, that purchase will be treated as a new, independent order and billed separately based on the actual amount of that order.
5.4 Payment Authorization and Order Processing
Once payment for an order is successful, we will arrange the subsequent steps based on product availability and the order processing policies published on the website.
If payment fails, the transaction is declined by the payment service provider, or further verification is required, we may delay processing the order and contact the customer where appropriate.
5.5 Payment Information and Transaction Security
The website may use third-party payment service providers to process transactions. Customer payment information will be handled in accordance with the applicable payment service terms and privacy policies.
Customers must not use unauthorized payment methods, false payment information, or another person’s payment account to conduct transactions. Customers should promptly contact IXG LTD and the relevant payment service provider if they detect any suspected unauthorized transactions.
5.6 Refunds and Billing Disputes
If an order meets the applicable criteria for a refund or cancellation, IXG LTD will process the request in accordance with the website’s return and refund policy and applicable laws.
If you believe there has been a duplicate charge, incorrect amount, or other billing issue regarding an order, please contact us at support@ixgtea.shop and provide the order number and relevant transaction details for verification.
- Shipping and Delivery
IXG LTD supplies tea products to customers in the UK and Europe. Specific delivery regions, shipping methods, estimated delivery times, shipping costs, and other delivery conditions are subject to the information displayed in the website’s shipping policy and on the checkout page.
Customers must ensure that the delivery address, contact telephone number, and other necessary delivery information are accurate. We may need to verify details with the customer and the logistics service provider regarding delivery issues caused by incorrect addresses, incomplete recipient information, or other data provided by the customer.
Please contact us promptly in the event of logistics delays, lost packages, product damage, or other delivery issues so that we can investigate and provide an appropriate solution based on the circumstances and applicable laws.
These terms do not exclude any rights regarding delivery, product quality, or related matters granted to consumers under applicable laws.
- Returns, Cancellations, and Refunds
Requests for returns, cancellations, and refunds will be processed in accordance with the website’s separately published return and refund policy and applicable laws. For orders subject to UK consumer regulations regarding distance selling, consumers generally have a statutory right to cancel the contract within 14 days of receiving the goods, subject to exceptions prescribed by applicable law.
Tea is a food product. Regarding products that have been unsealed or are unsuitable for return due to hygiene or food safety reasons, the applicability of the right of cancellation or other return arrangements shall be determined based on the specific nature of the goods and applicable law; the consumer’s statutory rights cannot be excluded solely on the basis of this clause.
If the goods have quality issues, do not match the description, are damaged, or otherwise fail to meet contractual requirements, customers may contact us to request a resolution. We will assess the situation and determine whether a refund, replacement, or other appropriate solution is warranted, based on the specific circumstances, relevant policies, and applicable law.
For details regarding return addresses, application procedures, return costs, and refund processing times, please consult the Returns and Refunds Policy on our website or contact us at support@ixgtea.shop.
- Acceptable Use
Customers may use this website for the following activities within lawful limits:
Browsing Chinese tea products and related information.
Purchasing tea for personal consumption.
Inquiring about bulk purchases on behalf of a legitimately operating retailer, café, restaurant, or other commercial entity.
Using the standard shopping and customer service functions provided by the website, in compliance with applicable laws and intellectual property requirements.
Submitting order inquiries, product feedback, complaints, or other reasonable requests through legitimate channels.
When using this website, customers must comply with applicable laws and regulations, principles of fair dealing, and the provisions of these terms.
- Prohibited Conduct and Consequences of Violation
When using this website, you must not engage in the following activities:
Using the website to commit fraud, money laundering, payment information theft, or other illegal activities.
Submitting false identity information, false delivery details, or unauthorized payment information.
Copying, distributing, selling, or otherwise infringing upon the intellectual property rights of IXG LTD or third parties without permission.
Gaining unauthorized access to the website’s backend, servers, customer accounts, or other protected information systems.
Uploading malware, sending spam, interfering with the normal operation of the website, or attempting to compromise website security. Using automated programs to carry out unauthorized access, malicious data scraping, or other activities that may compromise the website’s stability and security.
Publishing content that is illegal, fraudulent, or threatening, or that infringes upon the legitimate rights and interests of others.
Using, reselling, or promoting products in a manner that violates applicable laws and regulations regarding food safety, trade, or other matters.
If we have reasonable grounds to believe that a customer has violated these terms or applicable laws, we may take reasonable and appropriate measures based on the nature of the violation. These measures may include requiring corrective action, suspending the processing of suspicious orders, restricting website access, cancelling unfulfilled orders (where legally permissible), or reporting suspected illegal activities to relevant authorities.
For orders that have already been paid for, any cancellation or refund will be handled in accordance with applicable laws, the status of the contract, and the specific circumstances; we will not arbitrarily deprive customers of refunds or other statutory rights solely on the grounds of a violation of website usage terms.
- Limitation of Liability
IXG LTD will make reasonable efforts to ensure the accuracy of website information and the proper functioning of the website, and to provide products in accordance with the terms of the order.
To the maximum extent permitted by applicable law, we shall not be held liable—beyond what is legally required—for delays, temporary website unavailability, or other indirect losses caused by events beyond our reasonable control.
To the extent permitted by applicable law, liability for losses directly caused by a customer providing inaccurate information, violating these terms, or improperly using the website shall be determined based on the specific facts and applicable law.
These terms do not exclude or limit liability that cannot be excluded or limited by law, including but not limited to:
Liability arising from fraud or fraudulent misrepresentation.
Liability for death or personal injury caused by negligence where such liability cannot be excluded or limited by law.
Statutory rights enjoyed by consumers under applicable law regarding product quality, conformity to description, fitness for purpose, and other matters.
Any other liability that cannot be excluded or limited by law.
Nothing in these terms affects the statutory rights of consumers.
- Product Use and Food Safety
When purchasing and consuming tea products, customers should read the product packaging and relevant product instructions, and store and consume the products reasonably according to their own needs. Tea products should be stored in an appropriate environment as specified in the packaging instructions, avoiding unsuitable temperatures, humidity, contamination, or other conditions that could compromise product quality.
Customers must not intentionally tamper with product labels, mislead others regarding product ingredients or origins, or repackage, sell, or promote products in a manner that violates applicable food safety laws.
For commercial customers, the resale, storage, labeling, and business operations involving the products must comply with all applicable food safety, labeling, import, and other legal requirements in the jurisdiction where they operate.
If you discover foreign matter, damaged packaging, labeling errors, or other issues that may affect safety or quality, please stop using the product and contact us promptly at support@ixgtea.shop.
- Third-Party Services and External Links
This website may utilize third-party services for payment, delivery, hosting, or other technical functions, and may contain links to third-party websites.
Third-party services may be subject to their own terms and privacy policies. Except as otherwise required by applicable law, IXG LTD assumes no liability beyond statutory limits for the content of third-party websites or independent services that are beyond its reasonable control.
When using third-party services, customers should review the relevant service provider’s terms and privacy policies as appropriate.
- Complaints and Dispute Resolution
If you have any questions or are dissatisfied with the products, orders, payments, delivery, or other service matters, please contact us first via the following channels:
Email: support@ixgtea.shop
Phone: +44 7985 435974
Please provide your order number, a description of the issue, and any relevant supporting documentation so that we may investigate and respond.
We will make reasonable efforts to communicate with customers and resolve disputes through negotiation. Where permitted by applicable law, the parties may also consider appropriate mediation or other alternative dispute resolution mechanisms.
If the parties are unable to resolve a dispute through negotiation, either party may seek relief from a court of competent jurisdiction in accordance with applicable law.
Nothing in these terms requires consumers to waive any rights to complain, seek judicial relief, or any other statutory rights to which they are entitled by law.
- Governing Law and Jurisdiction
In principle, these terms are governed by and construed in accordance with the laws of England and Wales, except where mandatory consumer protection provisions under applicable law require otherwise.
If you are a consumer residing in another country or region, these terms are not intended to deprive you of consumer protection rights to which you are entitled under applicable law and which cannot be excluded by contract.
Jurisdiction for any dispute shall be determined in accordance with applicable law and the jurisdictional rules of the relevant courts. These terms do not attempt to exclude mandatory jurisdictional rules applicable by law through contractual provisions.
- Personal Information and Privacy Protection
IXG LTD processes customer personal information in accordance with the Privacy Policy published on the website and applicable data protection laws.
Personal information may be used to process orders, arrange delivery, verify payments, provide customer service, prevent fraud, and fulfill legal obligations.
For specific details regarding the collection, use, sharing, and retention period of personal information, as well as information on cookies and data protection rights, please refer to the “Privacy Policy” on the website.
- Amendments to Terms
IXG LTD may update these Terms of Service in response to changes in business operations, product offerings, website functionality, or applicable laws.
Updated terms will be published on the website, with the effective date indicated where appropriate. For orders that have already been placed, the applicable contract terms will be determined based on relevant laws and the agreements in effect at the time the order was placed. No updates will retroactively deprive customers of statutory rights they have already acquired, except where prohibited by law.
- Severability
If any provision of these terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction or a competent authority, that provision shall be limited or severed to the extent necessary.
To the extent permitted by law, the remaining provisions shall continue in full force and effect.
- Entire Agreement and Reservation of Rights
These Terms of Service, together with applicable product descriptions, order confirmations, delivery policies, return and refund policies, and privacy policies, constitute the key contractual documents governing website purchases and related services.
In the event of a conflict between documents, interpretation shall be based on the specific transaction details, order agreements, and applicable laws. Nothing herein excludes consumer rights that cannot be excluded by law.
Failure by IXG LTD to immediately exercise a contractual right does not constitute a permanent waiver of that right.
- Contact Us
If you have any questions regarding these Terms of Service, payment policies, product information, wholesale purchasing, or other related matters, please contact us via:
Email: support@ixgtea.shop
Phone: +44 7985 435974
Thank you for choosing IXG LTD. We are committed to providing a diverse range of Chinese tea products to customers in the UK and Europe, and we strive to maintain a clear, transparent, and reliable shopping experience.