IXG LTD is committed to providing convenient delivery services for Chinese tea to our customers in the UK. We source premium teas from Chinese suppliers and arrange delivery via professional logistics providers within the UK, striving to ensure that green tea, black tea, oolong tea, jasmine tea, and other traditional teas reach our customers safely and promptly.
- Order Processing Time
Once payment is successfully completed, we typically require 1–3 business days to verify the order, prepare the products, pack the items, and arrange shipment.
After the order has been dispatched, we will send a shipping notification and tracking information (where applicable) so customers can monitor the status of their packages.
Business days generally exclude weekends and UK public holidays. Processing times may be extended during promotional periods, times of high order volume, or under special circumstances.
- UK Delivery Times
For orders within the UK, we anticipate the following delivery times:
Standard Delivery: Approximately 2–5 business days after dispatch.
Expedited Delivery: Depending on the selected service and delivery location, some orders may arrive within 1–2 business days.
Remote Areas: Deliveries to the Scottish Highlands, islands, and other remote locations may require additional transit time.
The timeframes above are estimates and do not constitute a guaranteed delivery time for every order. Actual transit times may vary based on the delivery address, logistics service, weather conditions, public holidays, and carrier operations.
- Logistics Providers
Depending on order weight, delivery address, service availability, and specific shipping arrangements, we may use the following UK logistics providers:
Royal Mail: Provides UK parcel delivery and tracking services.
Evri: Provides standard parcel delivery and tracking services.
DHL: Provides UK parcel delivery and tracking services, subject to specific service arrangements.
The actual carrier used depends on the specific shipping arrangements for the order. Not every order will utilize all of the logistics companies listed above.
4. Shipment Tracking and Notifications
Once your order has shipped, if the selected shipping service supports tracking, we will send the relevant tracking information to the email address provided at checkout.
You can check the status of your package—such as dispatch, transit, and delivery completion—via the official tracking channels provided by the shipping carrier.
If you do not receive a shipping notification, please check your spam or junk folder first. If you still cannot find the information, please email support@ixgtea.shop with your order number so we can assist you.
- Shipping Costs
Shipping costs may vary based on order weight, package dimensions, the delivery region, and the selected shipping service.
All applicable shipping costs will be displayed during the checkout process. You can review the cost of items, shipping fees, and any other applicable charges before completing your payment.
For any free shipping promotions, the applicable conditions, minimum order amounts, and related restrictions will be governed by the promotion details published on our website.
- Delivery Address and Information
When submitting an order, please ensure that your name, contact number, postal code, and full delivery address are accurate.
If you discover an error in the address before the order is shipped, please contact us immediately at support@ixgtea.shop. Once the order has been handed over to the shipping carrier, address changes may be subject to carrier rules, and we cannot guarantee that a change can be successfully made.
If delivery fails due to an incomplete address, incorrect recipient information, or the absence of a recipient to sign for the package, we will communicate with you further based on the carrier’s handling of the situation.
- Shipping Delays and Exceptions
While we strive to arrange delivery within the estimated timeframe, the following situations may cause delays:
Severe weather or traffic disruptions.
UK public holidays and peak shipping periods.
Logistics network congestion or carrier operational issues.
Incomplete delivery addresses or unsuccessful delivery attempts.
Other circumstances beyond our reasonable control.
If your order has not arrived significantly past the estimated delivery time, please contact IXG LTD. We will inquire with the carrier using the tracking information and, upon verification, arrange for further action based on the specific circumstances and applicable laws. If a package is confirmed lost or an order cannot be fulfilled, we will consult with the customer regarding a refund, reshipment, or other reasonable solution, in accordance with applicable policies and laws.
- Damaged Packages or Incorrect Products
Upon receiving your package, please inspect the condition of the outer packaging and the tea products.
If the package is damaged during transit or the products received do not match your order, please contact us as soon as possible at support@ixgtea.shop. Please provide your order number, a description of the issue, and relevant photographs.
We will verify the situation and provide appropriate assistance based on the specific issue, our return and refund policy, and applicable laws.
- Commercial and Bulk Orders
IXG LTD offers bulk tea purchasing services for retailers, cafés, restaurants, and other commercial clients.
Processing times, packaging methods, delivery arrangements, and associated costs for commercial orders may vary depending on purchase volume, product specifications, and the delivery address. For large-volume orders, we recommend contacting our customer service team via email prior to placing an order to confirm product availability and delivery arrangements.
Thank you for choosing IXG LTD; we look forward to providing you with a satisfying shopping experience for Chinese tea.